This Privacy Statement explains how Stockspot Pty Ltd, trading as Stockspot, collects, uses, discloses, and safeguards your personal information when you visit our website. It details the reasons we collect and use your data, the types of organisations we may share it with, and the purposes for which your information is shared. Protecting your privacy is of utmost importance to us. We deeply value the trust you place in us and are committed to helping you manage and build your wealth over the long term. Safeguarding your personal information is an essential part of our relationship with you.
The types of information that we collect and hold about you could include:
Over the course of our relationship with you, we may collect and hold additional personal information, such as transactional information, account or policy information, and any enquiries related to your products or services. This information is essential for processing your application and ensuring we provide you with the appropriate level of service. Without it, we may be unable to fully meet your needs or deliver the services you expect.
We collect this information to better understand your needs and to provide you with improved products and services. Below are some of the ways we may use your personal information, including but not limited to:
If we request any information that could identify you while using this website, please be assured that it will only be used in accordance with this privacy statement.
We may share your information with authorised third parties for the purposes outlined in the section “How We Use Your Information” or where permitted by law, including the following:
Personal information is encrypted and securely stored, with our servers located in Australia to ensure compliance with local data protection regulations. At times, information may be processed or stored overseas, with safeguards in place to maintain its security and confidentiality.
As part of our client onboarding and ongoing identity verification processes, Stockspot uses the Australian Government's Document Verification Service (DVS) to verify the authenticity of identity documents you provide to us. The DVS is a secure, real-time online system authorised under the Identity Verification Services Act 2023 (Cth) that enables us to confirm that the details on your identity documents match the records held by the relevant document issuing agency. This information is provided to you before we seek your consent to verify your identity using the Document Verification Service.
When you provide us with an identity document (such as your Australian passport, driver's licence, birth certificate, citizenship certificate, or Medicare card), we will submit the identification information from that document to the DVS through an approved Gateway Service Provider. The DVS checks the information against the records of the document issuing agency and returns a match or no-match result to us. The DVS does not provide us with any additional personal information about you and only returns a match or no-match result.
Stockspot is required to verify your identity and the use of government related identifiers for DVS verification is reasonably necessary for us to verify your identity for the purposes of our functions and activities as a financial services provider, consistent with Australian Privacy Principle 9.2(a). Stockspot is also subject to the Privacy Act 1988 (Cth) and the Australian Privacy Principles in its handling of your personal information collected through the DVS process.
You have the right to be informed about how your identification information is collected and used through the DVS process. We will obtain your express and informed consent before using your identification information to conduct a DVS verification.
You may request access to, or correction of, any personal information we hold about you in connection with a DVS verification at any time by contacting our Privacy Officer at compliance@stockspot.com.au.
If you choose not to consent to DVS verification, we may be unable to verify your identity electronically. As we are legally required to verify your identity under the AML/CTF Act before providing you with our financial services, this may result in a delay in processing your application or, in some cases, our inability to open an account or provide services to you. In such circumstances, we will provide you with an alternative method of identity verification, which may include manual verification processes that may take longer to complete.
We may collect information about your use of our website through automated technologies, including cookies and similar tracking tools. This may include information such as the number of users who visit our website, the date and time of visits, pages viewed, navigation patterns, referring websites, general location data, and device or browser information.
In some circumstances, this information may be combined with other data we hold about you and may be capable of identifying you. Where this occurs, we will treat this information as personal information in accordance with this Privacy Statement. How this information is handled may vary depending on the type of information, the technology used, and the service provider involved.
We collect this information to understand how our website is used, improve performance and functionality, enhance user experience, and support the delivery and promotion of our products and services. We may also use third-party service providers to assist with collecting and analysing this information.
We collect and use cookies on our website. Cookies are small text files placed on your device when you access or use a website. They enable the website to recognise your device or browser and support various website functions.
We use cookies as a method of collecting information about how our website is accessed and used. This may include information about your interactions with the website, such as pages visited, time spent on the site, and navigation behaviour.
We use cookies for a number of purposes, including to enable authentication, maintain the security and functionality of the website, and analyse website traffic and usage patterns. Certain cookies are necessary to verify user sessions, facilitate secure access to accounts or restricted areas, and ensure the proper operation of the website.
We also use analytics tools, including Google Analytics, to help us understand how users interact with our website. Google Analytics uses cookies to collect and generate information about website usage. This information may be transmitted to and stored on servers located outside Australia. Further information about how Google handles this data is available at https://policies.google.com/privacy.
Where information collected through cookies can reasonably identify you, or is combined with other information in a way that can reasonably identify you, it will be treated as personal information in accordance with this Privacy Statement. How this information is handled may vary depending on the type of information, the technology used, and the service provider involved.
Some cookies are essential to the operation of the website and cannot be disabled. You may be able to manage or disable non-essential cookies through your browser settings. However, restricting cookies may impact website functionality and may limit access to certain features, including secure areas of the website.
Some cookies may be provided by third parties, such as analytics and advertising providers. These third parties may collect and process information about your interactions with our website in accordance with their own privacy policies and platform settings.
Cookies do not provide us with access to your device or to information stored on your device beyond the information collected through the cookie itself and any information you choose to provide to us.
We are committed to protecting the security of your personal information. To prevent unauthorised access or disclosure, we implemented a range of physical, electronic and managerial safeguards to secure the information we collect online.
We retain personal information only for as long as necessary to meet our business needs, and to comply with applicable laws. Once your personal information is no longer required for a business purpose, we will take appropriate steps to de-identify and securely destroy it.
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your explicit consent or are required to do so by law.
You have the right to request access to the personal information we hold about you at any time. In certain circumstances, we may refuse access or provide only partial access, such as when the information involves other individuals. If this occurs, we will notify you in writing and provide a clear explanation for our decision.
If you believe that any personal information we hold about you is incorrect or incomplete, please contact us by writing or emailing us as soon as possible. We will make the necessary corrections promptly if we find the information to be inaccurate. If we do not agree with your requested corrections and choose not to amend the information, we will provide you with a written explanation.
You also have the option to communicate with us anonymously or using a pseudonym, should you prefer. For example, you may wish to withhold your personal details when making a general enquiry about a product or service we offer. However, please note that we may not be able to provide certain products or services if it is impractical or unlawful to do so without your personal information.
If you have any concerns or complaints regarding your privacy, please contact our Privacy Officer at compliance@stockspot.com.au, with the subject line ‘Attention: Privacy Officer’.
If you are not satisfied with our response to your complaint, you may be able to escalate the matter to an external dispute resolution scheme. The external dispute resolution body is established to assist to resolve issues that remain unresolved directly with us. However, we encourage you to contact us first so we can attempt to resolve the matter.
Stockspot is a member of the Australian Financial Complaints Authority (“AFCA”). If necessary, you can contact AFCA via the following contact details:
Should you be unhappy with the outcome from the external dispute resolution scheme, you have the option to refer your privacy complaint to the Office of the Australian Privacy Commissioner (‘OAIC’):
If you have any concerns about how your identification information has been collected, used, or disclosed through the DVS, you can contact our Privacy Officer at compliance@stockspot.com.au with the subject line “Attention: Privacy Officer – DVS Complaint”.
You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992. For information about the DVS itself, you may contact the Attorney-General's Department via the IDMatch website.
We may update this Privacy Statement from time to time. This Privacy Statement was last updated in May 2026.